HRO – Today and Tomorrow
By Ed Rankin, HR Outsourcing Practice Leader

Q:- What’s happening in the HRO provider world right now?

ER:- The end-to-end provider market is still very much in transition. A couple of the providers appear to be reaching a saturation point in their ability to implement all the deals they have closed in recent months. Additionally, the HRO leadership suites at several firms seem to have revolving doors. Executive turnover has been high in a couple of organizations. Recent acquisitions are also a distraction for some of the providers.

Q:- What do you predict for the future?

ER:- A couple of the providers are likely to pursue a middle-market strategy for the next year or two. Some have been bloodied pretty badly in the early battles for the large scale, global deals. We think they are likely to redirect their mid-market focus to a more global approach, if they are successful in buying into a big deal. Make no mistake; this will be a heavily contested arena. I am not sure if there is enough room in the HRO space for more than four or five large, end-to-end providers. More

Volvo setting up IT and F&A center in Poland
Reuters

Dell to open Call Center in the Philippines
CRM Buyer

SOX driving growth of Shared Services Centers
Information Week

Whirlpool outsources HR services to Convergys
Convergys (Edited press release)

European F&A Outsourcing market to surpass £2.1B
ComputerWeekly.com

Hewitt to provide HR BPO to Wachovia
Hewitt Associates (Edited press release)

American Airlines issues RFP for BPO services

Announcement: DALLAS, US, LONDON, UK - Alsbridge, the premier global Outsourcing and Insourcing advisory firm, announced today the appointment of industry expert Peter Scott as the Global Head of its new Finance & Accounting Practice. More

Join our monthly newsletter for in-depth Thought Leadership :  Email-    

Why Mid-Market HRO Makes Sense
By Ed Rankin, HR Outsourcing Practice Leader – North America
As the titans of HR BPO duel for supremacy among the ranks of the Global 2000, there looms a market of great opportunity – the often maligned and misunderstood middle-market. Companies with roughly 2,500 to 15,000 employees represent a huge opportunity for HRO. Globally, the number of companies who fit into this category dwarfs the big company market. More

Managing Risk in IT Outsourcing – Part 3
By Stephen Reed, Senior Advisor - North America
Numerous studies have shown that over 75% of all IT projects fail to meet their goals in terms of schedule, cost or meeting customer needs. Having done risk assessments on scores of large projects, I can comfortably state that the majority of times this occurs because somebody has oversold something. More