Having been involved in business process outsourcing initiatives as a supplier, client and consultant for the last 15 years, it has become clear to me that procurement outsourcing deals are very different from other procurement decisions.This is because an outsourcing deal is all about co-developing a deal with a partner, not just about choosing a supplier and agreeing a price. ‘Partnership’ is an over-used term in relationships which are essentially (and contractually) customer-supplier – but, and it is a big but, complex BPO deals are almost living organisms, subject to growth and change, even death. There is no standard approach, nothing out of the box. More |