BPO: Getting it Right  
Newsletter | January, 2006 | Issue Fifteen Outsourcing, Shared Services, and Offshoring Thought Leadership
Thought Leadership
Innovative Opinions on the state of Outsourcing

Provider Consolidation – What it means for Buyers
By Ben Trowbridge
CEO and Managing Partner, Alsbridge North America
Q: Does the reported offer and pending sale of CSC and ACS indicate any trends?
A: The reports may mark a watershed trend in the …
Q: How does this impact the Outsourcing Buyers?
A: CSC becoming a part of HP clearly reduces…
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OutsourcingBlog
A Running Commentary on Outsourcing News
 
 
The Legal Voice
Outsourcing from a Legal Perspective

What is Wrong with the BPO Contracting Process?
By Kit Burden
Partner, TMC Department, DLA Piper Rudnick Gray Cary

In dreamy moments, the mind of an outsourcing lawyer wanders to the mythical perfect negotiation process, whereby the deal gets done quickly and smoothly, with appropriate involvement of all stakeholders and necessary experts, and whereby both customer and supplier have ended up feeling that they have signed a good deal which will be the basis of a lasting relationship. However, just as the imaginary champagne corks start to pop, you wake up with a cold sweat… More

 
BPO Viewpoints
Business Process Outsourcing Insight
  
Payroll – Why can’t the Big Players get it Right?
By Rachel Anderson
Senior Consultant, Alsbridge Europe

Payroll outsourcing is nothing new, but many big companies played a 'wait and see' game before outsourcing or offshoring their payrolls. Those who waited may feel vindicated in their actions, as the Outsourcing Industry in Europe has recently seen several large payroll deals in difficulties. But why is payroll so different? Surely it is like any other function in F&A and HR, where the number of outsourcing success stories grows on a daily basis? More
 
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Essentials - White Papers and Industry Research that keep you on Target.
By Rick Simmonds, Partner, Alsbridge Europe
Why don’t outsourcing deals, particularly complex, high-value business process outsourcing (BPO) deals, deliver what was promised? Why, according to a recent Dun & Bradstreet study, do 20% of deals fail within two years? By and large it’s not because the suppliers aren’t capable of delivering – the good ones certainly are. It’s because there is often a misalignment of expectations and economics, and a relationship which can’t cope with change. And these failings stem from the way the deal was bought and sold. In our view there are two main patterns of behaviour which cause this. More

By Marcio Silva, Senior Consultant, Alsbridge
Europe
It’s a fair bet that Brazil will beat off all challengers this summer to retain the Football World Cup in Germany. Brazil is well known for its stamina, skill and flair on the football pitch, usually leaving the rest of the world competing for second place. But far removed from these football certainties is how well Brazil will fare in a newer contest now taking place across the business world – the contest to be the next location for offshoring. Is Brazil a serious competitor in the “BPO/ITO World Cup”? Do they have the “right team” to get to the final or do they face disqualification in the first round? More
 
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