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By Chuck Rosenfield, Senior Consultant , Alsbridge, Inc.
Mike McGarry, Management Consultant , Alsbridge, Inc.

Companies often struggle with their outsourcing service provider when operating under a dated outsourcing agreement. This can happen due to changes that have occurred over the years or because of downward pricing trends in technology. Often, this situation leads to a strained relationship and lacks the intended innovation that the customer anticipated.

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