By David Mitchell, Senior Consultant, Alsbridge, Inc.

Many of you will remember the old advertising slogan "Never let 'em see you sweat." Chances are your outsourcing provider is thinking the same thing when it comes to how they manage their outsourcing contract with you. No matter how well-intentioned they may be, your provider is struggling behind the scenes to pull together many disjointed moving parts in order to provide you with the perception of a well-oiled machine.