By Chuck Rosenfield, Senior Consultant, Alsbridge, Inc.

During your outsourcing agreement, your outsourcing provider should be considered and handled as an arm of your organization with the same operational and fiscal responsibilities as your direct reports and departments.

This is most important during the budgeting period of the outsourcing agreement. If you and your provider do not work together, the annual goals for the two parties may actually conflict. To change this, a company may wish to reconsider its relationship approach.