By Chuck Rosenfield, Senior Consultant, Alsbridge, Inc.

If you had to guess, what would you say are the top two complaints made in the first years after entering into an outsourcing arrangement?

This article addresses the early stages of an organization noting key essentials to be addressed prior to and during transition the transition phase in order to prevent value leakage and create a foundation that fosters continuous forward movement during the steady state of a sourcing relationship.