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Outsourcing to the Philippines: Is it Time?
Over the past decade BPO and software development services have quietly begun to build momentum in the Philippines. Is it time for you to begin taking advantage of the outsourcing and shared services opportunities in the Philippines?
If you are looking at outsourcing and shared services from a call center perspective regardless of whether you want to set up a call center or find a solid provider, the answer is yes and has been for several years.
This article highlights the reasons why the Philippines are a prime location for BPO services.
From Staff Augmentation to Managed Services: Does it Make Sense?
As the evolution of sourcing options continues to broaden, many C-level executives have elected to offset a shrinking internal employee base with staff augmentation. However, there are several factors to evaluate when making this strategic decision.
This white paper covers the key questions and sourcing strategies C-level executives must explore before deciding whether staff augmentation, managed services, or a hybrid of the two is the best strategy to fulfill their vision and mission.
Is Sole Source the Right Approach for You?
Creating a robust sourcing strategy can be a catalyst to drive change, realize cost savings, and bring efficiency improvements in order to achieve an organization’s long term business strategy and objectives. Many times, as organizations rationalize alternative sourcing strategies, they are faced with a decision between a sole source provider and a competitive multi-vendor approach. But, how do you know which approach is best for your organization?
How to Renegotiate Service Levels 101: Back to the Basics
The key to building a successful outsourcing relationship is being able to negotiate mutually beneficial services levels. Whether you are negotiating a sourcing contract for the first time or renegotiating the service levels of an existing contract, there are some basic guiding principles you should use.
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