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Demisting the Fog of Outsourcing Results
One of the most challenging evaluations of success is the ability to measure the financial success of an outsourcing agreement. This challenge can only be described as "The Fog of Outsourcing Results."
The Fog of Outsourcing Results is not an original concept. In fact, almost all organizations fall into it. We use the concept in this article as a comparison to the "The Fog of War", which is a term used to describe the level of ambiguity in situational awareness experienced by participants in military operations.
In short, whether you are developing a military strategy or a sourcing agreement, the probability of successfully executing even the best laid plans decreases once the first shot occurs. Demisting the Fog of Outsourcing Results starts with understanding how you got there.
From Staff Augmentation to Managed Services: Does it Make Sense?
As the evolution of sourcing options continues to broaden, many C-level executives have elected to offset a shrinking internal employee base with staff augmentation. However, there are several factors to evaluate when making this strategic decision.
This white paper covers the key questions and sourcing strategies C-level executives must explore before deciding whether staff augmentation, managed services, or a hybrid of the two is the best strategy to fulfill their vision and mission.
Renegotiating Service Levels 201: An Expanded View
The ability to renegotiate mutually beneficial service levels is the key to building a successful outsourcing relationship.
This article expands upon How to Renegotiate Service Levels 101: Getting Back to the Basics, summarizes the intent of SLAs, and explains key concepts used to manage a provider’s performance.
It is only through the right balance of each component that an effective SLA can be developed.
Renegotiating Your Outsourcing Contract: When and Why?
The consequences to a buyer company that fails to renegotiate certain provisions of their outsourcing contract can be devastating. The trick to avoiding these consequences is knowing when and why it is time to renegotiate your outsourcing contract.
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