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Application Development: How to Avoid Rate Card Bingo
Innovative methods for aligning risk and behavior to business needs rather than simply buying hours of staff skills and effort.
The Importance of Project Management During Outsourcing Negotiations
Whether you are negotiating a new outsourcing agreement on your own or have procured an outside consulting firm to help, it is easy to overlook the importance of treating the negotiation as a project and ensuring that solid project management discipline is incorporated into all activities.
Six Things Your Outsourcing Provider Doesn’t Want You To Know
Many of you will remember the old advertising slogan "never let em see you sweat." Chances are your outsourcing provider is thinking the same thing when it comes to how they manage their outsourcing contract with you. No matter how well-intentioned, your provider is struggling behind the scenes to pull together many disjointed moving parts in order to provide you with the perception of a well-oiled machine.
Can Cloud Shake Up the Outsourcing Delivery Model?
Cloud computing has all the attributes and potential to support a global outsourcing environment with lower infrastructure costs, lower energy costs from eliminating hardware boxes, and much better scalability to provide computing resources to meet demand in an unpredictable global market.
My view is that we are in a global delivery continuum, where many organizations will originally evolve from crude business process environments (BPO) environments (a lot of lift and shift), explore Software as a Service (SaaS) delivery to optimize that environment, and ultimately dabble with SaaS apps that can be deployed in a cloud "plug-in" model. A flashy diagram will likely ensue, but that's the nuts-and-bolts of how this continuum will eventually play out.
Bottom line: those service providers that persist in a labor-arbitrage-only service model and ignore the benefits and cost-efficiencies of SaaS and cloud will get left behind...
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