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Renegotiating Service Levels 201: An Expanded View
The ability to renegotiate mutually beneficial service levels is the key to building a successful outsourcing relationship.
This article expands upon How to Renegotiate Service Levels 101: Getting Back to the Basics, summarizes the intent of SLAs, and explains key concepts used to manage a provider’s performance.
It is only through the right balance of each component that an effective SLA can be developed.
Renegotiating Your Outsourcing Contract: When and Why?
The consequences to a buyer company that fails to renegotiate certain provisions of their outsourcing contract can be devastating. The trick to avoiding these consequences is knowing when and why it is time to renegotiate your outsourcing contract.
7 Best Practices for Renegotiating your Contract
Despite the maturity of outsourcing practices, a surprising number of outsourcing contracts are poorly negotiated, leading to outsourcing relationships that do not provide benefit to either the client or the provider. This article outlines some key success factors in negotiating (or renegotiating) your outsourcing contracts that can help your firm avoid or recover success from an unsuccessful outsourcing relationship.
Outsourcing 2.0: Why You Must Renegotiate Your Outsourcing Agreement
With many buyer companies on their second or third outsourcing deals, the current generation of outsourcing has been dubbed: Outsourcing 2.0. However, many aspects of outsourcing arrangements, including legal provisions, need to be reviewed every few years to determine if they are still "in-market."
Every effort should be made to renegotiate specific provisions as the consequences to the buyer company could be devastating. This article lists six pertinent reasons why you must renegotiate your outsourcing agreement.
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