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The Practitioner's Guide to Shared Services and BPO - Vol. 2

This white paper is volume two of a four-part series of guidelines for shared services and BPO developed by Alsbridge to reflect a shared understanding of best practices for:

1. Developing a business case
2. Organizational design
3. Change management
4. SLAs and service levels; charging and benchmarking

The Practitioner's Guide to Shared Services and BPO - Vol. 1

"From an economic perspective, a business case details the associated costs and benefits (both quantifiable and non-quantifiable) of the proposed solution."

Volume 1 is the first of a series of Guidelines for Shared Services and Business Process Outsourcing (BPO) developed by Alsbridge to reflect a shared understanding of good practice in developing a business case, organizational design, change management, SLAs and service levels, charging and benchmarking.

This white paper provides guidance on business cases for organizations contemplating a Shared Service or BPO initiative. It can be read straight through, as an introduction or overview, or used on a section by section basis as appropriate. Sections include an outline of the fundamentals of business case design, a description of the points in the Shared Services and BPO life cycle when business case activity is required, and details on the contents of a business case.

Balancing the Risk and Reward of Outsourcing

The best outsourcing agreement for your organization is not necessarily the one with the lowest price. Your primary goal when negotiating and structuring an outsourcing contract is to develop an agreement that achieves your business objectives not just on day one but throughout the entire term.

This white paper will help you understand the overall construct of a good outsourcing contract so that you can make certain you balance the overall risks and rewards in order to receive the services you need, at the levels you require, and within your price constraints.

Shared Services: An In-house HR Solution

Shared Services is commonly defined as the standardization of common administrative functions and transactional processes within an organization, and the use of Shared Service Centers (SSCs) for HR management administration and transaction management has seen a dramatic increase in recent years.