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3 Critical Steps to Assessing Your Organization's IT Performance
Understanding how to measure the performance of your organization’s IT department can be a complicated and daunting task. While each situation is unique, this article suggests general framework that is critical to assessing how your organization’s IT is performing.
Squeezing IT Infrastructure for Cost Savings: Is There More to Extract?
For the past 20 years or so, corporate management has looked to information technology (IT) services as a means to reduce overall annual costs. When all the internal cost reduction ideas had been squeezed dry, IT leaders turned to outsourcing to realize additional savings through leveraged service offerings, labor reductions via better tools and processes, and competition between the outsourcing service providers.
Effectively Blueprinting Your Vendor Management Office (VMO)
Early adopters of Information Technology Outsourcing (ITO) realized that they had to create a new vendor management competency in order to preserve the full value of these new business arrangements. However, many of the early adopters struggled with developing, or 'blueprinting', an effective capability...
Pros and Cons of Multi-Sourcing
Over the last several years, multi-sourcing has been a real hot topic. Books have been written about it, industry conferences have featured it as their main theme, and editorials from the Wall Street Journal to industry trade publications have debated its merits. What is odd is that it is not a new sourcing strategy at all. The landmark 1989 Eastman Kodak outsourcing deal was a multi-sourcing arrangement spanning three providers - IBM for the data center, Digital Equipment for the network and Businessland for the desktop.
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