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Innovative methods for aligning risk and behavior to business needs rather than simply buying hours of staff skills and effort.

From Managed Services to Segmented Pricing: Declining Prices, Thinning Services...What Happened to the Savings?

The information technology services market and the pricing for those services are changing in response to the current economic atmosphere and corporate America’s drive to cut costs.

Proven Provider Selection - Eliminating the Turkeys

Although outsourcing is considered a mature business strategy, many transactions fail or are renegotiated within the first two years. Inadequate provider selection techniques - often driven by clients and endured by providers - are significant contributors to such failures.

Five Steps to Establishing Effective Service Level Agreements Using ITIL V3

Organizations can utilize the ITIL®V3 framework to create SLAs that will eliminate ambiguity, avoid unnecessary service contracting expenses and improve the customer service experience. Here are the five key steps to developing effective service level agreements.