By Michael Shott, Managing Consultant, Alsbridge, Inc.

In today's business climate, every organization is looking for ways to save money and improve profit margins. Since the objective is often to save money and increase profitability, the CFO is a key stakeholder in these engagements and will require a business case that explains all aspects of the opportunity.

Building a solid business case to determine what is the best solution for providing internal services (IT, BPO, call centers, etc.) is a complicated and often time-consuming process. However, following the structured approach described in this document will allow an organization to properly evaluate the various sourcing options available today, and create an analytical tool that enables ongoing evaluation as internal operations and external market factors change.