By Chris Pattacini, Director, ProBenchmark

This white paper discusses the basics of cost and price benchmarking, why "lowest quartile" clauses undermine the structure of outsourcing agreements and how to optimize negotiations with outsourcing service providers.

If you have entered an outsourcing agreement with a benchmarking clause, or if you’re planning to negotiate a new sourcing agreement, this brief paper will help you understand the unique challenges of the benchmarking process.