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The Practitioner's Guide to Shared Services and BPO - Vol. 2

By Alsbridge, Inc.

This white paper is volume two of a four-part series of guidelines for shared services and BPO developed by Alsbridge to reflect a shared understanding of best practices for:

  1. Developing a business case
  2. Organizational design
  3. Change management
  4. SLAs and service levels; charging and benchmarking
This volume focuses on organizational design (OD). These guidelines do not seek to replicate the generic material that is available. Rather, it focuses on issues that are specific to shared services and BPO and can either be read straight through as an overview, or used on a section by section basis as appropriate.

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