With companies looking to create more cost-effective operations, offshoring processes through outsourcing or shared services is at the top of the agenda for many CEOs.
The shared services alternative typically appeals to organizations that wish to retain control over the offshore delivery center and the perceived integrity of their intellectual property. While cost savings of shared services centers are usually not as high as the outsourcing alternative, comparable cost benefits can be achieved if the center is planned, executed and operated effectively.
"Need for control" drives most companies towards the shared services solution versus outsourcing. All of these processes are effected by corporate management influence and direction. The operations are deemed to be worth more than the savings that outsourcing may bring.
This whitepaper discusses the ten common issues that either make or break a shared services center. Organizations contemplating a shared services center delivery approach may benefit from these findings. Becoming a successful shared service center doesn't happen overnight. It is a process that takes time, knowledge, communication, and good management. All factors need to be precise in order to achieve success in this environment.
For details on the issues that haunt unsuccessful shared services centers and the solutions to address each of these key issues, you can download the complete whitepaper.