By Paul Cervelloni, Director, Alsbridge, Inc.

Although outsourcing is considered a mature business strategy, many transactions either fail or have to be renegotiated within the first two years. Inadequate provider selection techniques (often driven by clients and endured by providers) are significant contributors to such failures.

This research paper explores the effects of sourcing failure, identifies several common mistakes found in typical client efforts and suggests a proven provider selection technique that counters each mistake and helps assure sourcing success for both parties.