By Marc Liebman Director, Alsbridge, Inc.



In June 2011 I was interviewing the COO of a California-based bank as part of an application strategy engagement. At the end of the conversation, he asked if Alsbridge had any data on the number of contracts in which the client repatriated all of the services.

My answer was, "Off hand I don't know, but I will find out."

After asking several fellow consultants, I found little or no useful data that would provide a fact-based answer. So, I started digging.

The facts uncovered several "AH HA's!" about the keys to success in outsourcing and the truth about the three R's of outsourcing.