BPO Governance – A Strategic Imperative

In the past few years there’s been a great deal written about Governance; yet, it’s still a misunderstood subject. In most cases, it’s an afterthought only considered once the “transaction” is complete and the Provider is selected. The importance of having a good Governance structure should never be underestimated and planning for it should begin on day one. As Stephen Covey noted, you must “begin with the end in mind”. Don’t just look at the numbers, but at the organization itself and ask… More

Join our monthly eNewsletter for in-depth Thought Leadership   Email    

Is your organization ready for outsourcing? It’s an important question, and one that too many executives fail to consider. Oftentimes, an organization makes a decision to outsource and leaps straight into the RFP process without looking back. A variety of independent research studies have put the percentage of outsourcing deals that fail somewhere between 50 to 75%. Conducting a thorough and deliberative Feasibility and Strategy phase before developing the RFP will help you avoid becoming one of the aforementioned statistics by (A) determining whether you should be outsourcing the function; (B) if so, how much of it; and (C) where the work should be done. More

The reasons for business process outsourcing are seldom cut and dried – they can vary, just as the benefits and solutions can vary considerably too. Companies who are new to outsourcing often dip their toe in the water by selecting a simple process and then outsourcing it to the first provider that comes along. The problem is that these organisations do not always have a clear understanding of where the outsourcing process is taking them in the long term, or how the process fits in with their overall business strategy. More