Delivering on the Promise of BPO  
Newsletter | October, 2005 | Issue Twelve Global Outsourcing Insight for Business Decision-Makers
Thought Leadership
Innovative Opinions on the State of Outsourcing

Outsourcing – Why proper Communication is key
By Elizabeth Gordon-Pugh, Senior Manager
Q:Why communicate?
A:Effective communication can mean the difference ...
Q:OK, so where do we start?
A:The first step is to identify all the stakeholders…
Q:What are the common pitfalls with communication?
A:The most common one is underestimating the size…
More

 
OutsourcingBlog
Running Commentary on Outsourcing News
 
 
The Legal Voice
Outsourcing from a Legal Perspective

Multi-Process Outsourcing: Opportunities & Challenges
By David M. Hudanish
Mayer, Brown, Rowe & Maw LLP

Multi-process outsourcing is a transaction in which a customer outsources two or more distinct processes or functions to a third party supplier. When an outsourcing transaction involves multiple processes—the stakes and rewards are even higher, because companies will encounter a variety of new and complex business and legal issues due to the interrelationship between the various outsourced services. More

 
HRO Viewpoints
Human Resources Outsourcing Insight
  
A Better Approach to Vendor Selection
By Ed Rankin, HR Outsourcing Practice Leader


Historically, buyers of outsourcing services have followed a “business as usual” approach to vendor identification and selection, and consequently miss out on the full value of the services that outsourcing providers can bring to bear by leveraging their scale and expertise. So what should the buyer do to reap these benefits? The approach is sometimes referred to as a “reverse RFP”. More
 
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Essentials - White Papers and Industry Research that keep you on Target.
These deals are not just rational and economic; they are political and emotional too. BPO can act as a catalyst to drive change and provide access to skills, resources and systems that may not be available to clients through any other means. But it is not a panacea, and management cannot hide behind it, abdicating responsibility – that’s when things go wrong. More
 
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