Outsourcing, Shared Services and Offshoring Thought Leadership  
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    Essentials
    White papers and industry Research that keep you on Target
    Breaking Up Is Hard To Do
    By Dennis Winkler,
Managing Consultant
    s
    Much has been written on how to combine the technology departments in mergers and acquisitions. This article serves to discuss the issues when companies break-up and joint IT must be separated....
Full Story
    Outsourcing Governance, What Is It and Why Can’t You Do It Yourself?
    By Derek Toone,
Consultant, Alsbridge, Inc.
   
   
    Use this link keep your peers up to date.
Better Process Podcast - Ben Trowbridge with host Ken Rayment
Ben Trowbridge speaking at The Conference Board
BPO and ITO focus of Outsourcing Providers
Alsbridge Names Next Top 10 INDIAN Cities
Alsbridge Names Next Top 10 CHINESE Cities
 
 
Outsourcing Leadership - Article Archives
  The Practitioner's Guide to Shared Services and BPO
 
Alsbridge Europe has recently launched a four volume guide to Shared Services and BPO. The Practitioners Guide is designed to reflect a shared understanding of good practice at various stages in the Shared Services and BPO lifecycle. Each volume provides guidance on the following key areas:
  For more information on this campaign, please contact
Helen Ricardo at +44 (0)20 7242 0666.
   
  Read Our Research
   
Outsourcing Viewpoints
Q&A on sourcing trends with Alsbridge’s executive leadership
Business Process Outsourcing (BPO)
Information on all aspects of BPO
Information Technology Outsourcing (ITO)
Information on all aspects of ITO
Offshoring
Information on all aspects of Offshoring
Shared Services Centers (SSC)
Information on all aspects of Shared Services
Legal Perspectives on Outsourcing
Information on outsourcing from leading outsourcing attorneys
 

Supplemental Materials
 
bullet
 Feasibility assessment and strategy development
bullet
 RFP development and provider selection
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 Contract development and negotiation
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 Governance and relationship management
   
 
   
 
2008 Outsourcing Leadership
   
   
  February 2008
  1. Outsourcing – Lessons from The Regulators
  2. Beyond The Basic Elements of the Service Level Agreement with IT Infrastructure Outsourcing.
  3. Sourcing Alternatives: Start with a CFO’s View
  4. Role of Change Management in Sourcing
  5. Understanding Cultural Differences in Offshore Outsourcing
   
  January 2008
  1. Outsourcing Tsunami: Global economic drivers will accelerate the pace of change
  2. From the Practitioner's Desk: Four Required Skills for the Client's Retained Organization
  3. Exactly What Are the Transition Costs
  4. Outsourcing Finance & Accounting - Why You Should Keep It Under Consideration
  5. Product Development Outsourcing (PDO) - Captive or Outsourced?
 
   
 
2007 Outsourcing Leadership
   
   
  December 2007
  1. What Outsourcing Suppliers Need From Their Clients
  2. Payroll: Are You Sure That You Know What You Are Outsourcing?
  3. IT Offshoring - Why So Many Deals Break All the Outsourcing Rules
  4. IT Outsourcing: Is It Really An Innovation Crisis?
  5. Impact of Currency Fluctuation and Wage Inflation on Outsourcing
   
  November 2007
  1. IT Innovation at What Cost
  2. Optimizing Value from the Start
  3. Defying the Threat of Outsourcing - Becoming an "Internal Outsourcer"
  4. Multisourcing IT - silver bullet or mind the gap?
  5. South Africa Has Begun to Ramp up its BPO Destination Marketing, But is the Rainbow Nation Ready to Deliver?
   

October 2007
  1. Baselining Services – The Missing Link In Outsourcing
  2. The MiFID Outsourcing Health Check: Are Your Sourcing Solutions Compliant?
  3. Avoiding The Pitfalls of Shared Services Implementations – 12 Key Tips
  4. Offshore Location Update
  5. Offshoring and Outsourcing – What About the Security of Your Data?


September 2007
  1. Managing Currency Exchange
  2. Collaboration: Creating More Sustainable Client/Provider Relationships
  3. An ITO ADM Perspective on Managed Services Versus Staff Augmentation
  4. Outsourcing Contracts: Contracting for Regulatory Compliance
  5. Outsourcing Industry Challenges


August 2007
  1. Measuring HRO
  2. Organizational Change Management: The Need for Change at the Speed-of-Value
  3. HR Outsourcing Success –tips to avoid the pitfalls
  4. The Importance of Dispute Resolution Provisions in your Outsourcing Agreement
  5. 2007 Buyer Viewpoint on Information Technology Outsourcing


July 2007
  1. Eliminating Outsourcing Value Leakage
  2. How F&A Outsourcing in Europe has Come of Age
  3. Outsourcing Agreements -- The Search for the Center Ground
  4. Outsourcing and Tax
  5. Life Science Outsourcing -- The importance of An Adaptable Governance Structure for an Ever Changing Industry.


June 2007
  1. Shared Services to Outsourcing - What Drives the Change?
  2. SLAs / KPIs / OLAs; What are They and How Do I Get the Most from Them?
  3. How You Pay is as Important as How Much You Pay
  4. Privacy and Outsourcing: Evolving Concerns
  5. Understand Your Value in an IT Outsourcing Deal


May 2007
  1. Why You Should Hire Outsourcing Advisors as part of your M&A Activities
  2. Managing Turnover
  3. Automation in Finance Shared Services
  4. Bankruptcy as a Driver for Finance Outsourcing
  5. Driving Performance Through Service Levels


April 2007
  1. Contracting for Change: Why Scenario Analysis is the Key to Successful Outsourcing
  2. Outsourcing: It's the Doing, Not the Deal, That Really Counts
  3. The Legislation of World Governments and its Impact on Outsourcing
  4. Performance Based Contracts: A Solid Foundation for a Sustainable Provider Relationship
  5. Seven Tips Towards Governance Excellence

March 2007
  1. The Outsourcing Innovation Crisis
  2. Can an Independent Outsourcing Advisor Help Avoid Failures in Offshore Outsourcing Deals?
  3. Avoiding the Nuclear Option: How to Redefine Your Outsourcing Contract Through Renegotiation
  4. Multisourcing:Something New or Just Another Makeover for Outsourcing?
  5. Does Philippine Call Center Success Translate to BPO, Software Development, and ADM Success?


February 2007
  1. A Stronger Negotiation Environment
  2. Shared (or Joint Delivery of) Services in Local Government
  3. From the Practitioner’s Desk: Sustainable Outsourcing Contracts Require a Resource Baseline
  4. Managing HRO Change: The 3Rs Solution
  5. The Pros and Cons of Sole Source Outsourcing Deals


January 2007
  1. An Industry in Transition – Sourcing Lessons Learned
  2. Can a Finance (or HR) Shared Service Center Really Add Value?
  3. New Year Wish List for the Outsourcing Industry
  4. A New Year, A New Directive, MiFD and Outsourcing
  5. 2007 Trends in the Outsourcing, Shared Services and Offshoring Market


 
 
    Offshoring  
    Offshoring the Offshored  
    By Hugo Cruz &
Pedro Cantero,
Alsbridge Plc
   
    From the beginning of the offshoring & outsourcing boom all players within the industry - mostly from western organisations - have been enthusiastically looking at India in a similar way Columbus did hundreds of years ago....
Full Story 		 
    Shared Services  
Extracting Full Value From Your Shared Services Organisation  
    By Elaine Harrison,
Senior Manager,
Alsbridge plc		  
    a  
    Since the early 1990s, shared services have been seen as a key vehicle for transforming back office support activities. Over the last fifteen years over 75% of FTSE 100 companies and numerous other national and multinational organisations have moved to....
Full Story 		 
       
    Read The Book  
   


 
 
 
 
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