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Consequential
and Direct Losses in BPO
By Lucille Hughes and Richard Barratt
Morgan Lewis & Bockius LLP
In any BPO project one of the issues that is guaranteed
to excite both provider and customer is the scope of
limitations of liability. Negotiating overall caps on
liability is a straightforward commercial haggle. Once
the cap is agreed it is surprising how often the parties
pay little attention to the types of loss that may be
recovered. More
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