June 30, 2009
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Innovative Opinions on the State of Outsourcing
Improving Outsourcing Security
Many information technology leaders look at procuring the right mix of IT outsourcing (ITO) security services as a high stakes challenge – and even as the challenge becomes more difficult, the stakes get higher... Full Story »
Service Levels Fundamentals
The establishment of “good” service levels is essential to building a successful outsourcing relationship. Of course this begs the question: What are “good” service levels? While each client/provider relationship is unique, there are some guiding principles and typical measures that can be used as an effective starting point... Full Story »
Beyond Labor Costs II
Applications outsourcing is a complex business transaction, and there are four key factors to bear in mind to develop sustainable capabilities when your business makes the decision to outsource: economic factors, labor market factors, scope variables and rate analysis... Full Story » Industry News
Africa May Emerge as Alternative Destination to India for Call Centers—US Lawmakers
EmergingMarketsNow by Evalueserve June 29, 2009 According to a report published by Central Chronicle, US lawmakers and advisers believe that Africa could be a cheaper destination for call centers as compared with India... Full Story»
Recession Results in Outsourcing Inertia
Gareth Morgan, Computing June 29, 2009 Too hard to change to cheaper provider. Nearly two-thirds of firms intend to stick with their current outsourcing partner, despite the economic downturn, because changing supplier is viewed as both too time consuming and costly... Full Story»
UBS to Outsource about 5,000 Jobs over Next 2-Yrs
EmergingMarketsNow by Evalueserve June 25, 2009 Switzerland-based bank UBS, is reportedly planning to outsource about 5,000 jobs over the next two years. The majority of these jobs are expected to come to India... Full Story»
CIO Brenda Orth on Pennsylvania's Outsourcing Success Story
By Brenda Orth June 24, 2009 Pennsylvania has long recognized the importance of using IT innovation to improve service delivery to its citizens. Every day almost 12.5 million citizens rely on our... Full Story»
Outsourcing Firm Reborn As Mahindra Satyam
By Jennifer Bosavage, ChannelWeb June 24, 2009 Satyam Computer Services, the scandal-ridden solution provider based in India, this week unveiled a marketing overhaul intended to function as the rebirth of the company... Full Story»
Vendor Management: Recession Strains Outsourcing Partnerships
By Stephanie Overby, CIO June 24, 2009 Troubled economic times tend to take their toll on relationships. That's no less true in outsourcing partnerships than it is in your personal life... Full Story»
IT Insourcing Can Bring Jobs, Cost Savings Back In-House, Experts Say
By Rachel Lebeaux, SearchCIO.com June 18, 2009 IT insourcing, or bringing previously outsourced IT functions back in-house, is on the rise, experts say, as the global economic recession, IT outsourcing scandals and the... Full Story»
Recession to Push Outsourcing Among Retailers
Convenience Store News June 18, 2009 LONDON -- Increasing economic pressures affecting the retail industry means companies in North America will increasingly look to outsource technology and business ... Full Story»
China's Software and IT Outsourcing Market Reaches $23Bn in 2008
EmergingMarketsNow by Evalueserve June 17, 2009 According to the China Software and Information Services Outsourcing Industry Development Report 2009, China's software and information services outsourcing industry’s... Full Story» |
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